Thompson Towing: https://www.tomtow.co.nz/
Thompson Towing was founded by David Thompson in the Waimakariri district of North Canterbury to address the absence of a dedicated towing company in the area. Previously, residents had to endure long waits and costly fees for a truck to arrive from Christchurch. Motivated by a commitment to exceptional customer service, David envisioned a business that prioritised customer satisfaction over cost reduction or expediency. His aim was to establish an inclusive environment where individuals were esteemed as more than mere "suppliers" or "employees," and safety stood as a fundamental principle ensuring the well-being of customers, staff, and the public.
Thompson Towing's owner, David Thompson, first discovered Formitize through Xero Add Ons, and it has proven to be a transformative solution for his business. Reflecting on his previous processes, David acknowledges the numerous challenges he faced, such as inefficiencies, time delays, and frequent errors. Even though his business is a startup, he had encountered similar obstacles in his previous roles.
To address these issues, David turned to Formitize, primarily seeking solutions for Job Scheduling and CRM (Customer Management). The Formitize Solution has exceeded his expectations, significantly improving his business operations. Setting up his Formitize account was a breeze, and he commends the exceptional value for money that Formitize offers. Currently, David utilises several Formitize solutions, including Paperless Forms, CRM (Customer Management), Leads and Sales Pipeline, and Web Forms.
To enhance his proficiency with the platform, David takes advantage of the Training Options, particularly Virtual Screen Share Training. Additionally, he appreciates the support tools available within Formitize, relying on phone calls and emails to his Client Success Manager.
David cannot speak highly enough of Formitize's Support and Customer Service. He expresses his astonishment at the exceptional level of service provided by William, setting an incredibly high standard. Giving Formitize Client Support a perfect rating of '10 out of 10,' David underscores the company's commitment to customer satisfaction.
Testimonial
David shares his thoughts on his experience with Formitize: “As a startup operating in a field (vehicle recovery) that is typified by "notes written on the back of an envelope" types of systems, I wanted to introduce a very high level of efficiency and customer service as my major point of difference.
“Formitize has allowed me to develop a job booking and communication system that is by far the best I've encountered. I've had outstanding customer service and every time I raise a problem it gets solved immediately. I highly recommend Formitize for anyone wanting to develop streamlined and professional business systems.”
You too can experience these amazing benefits when you go paperless with Formitize. Start your Free Trial Today!
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