HW Pest Control, a family-run business based in the UK’s East Hampshire, offers comprehensive pest control, wildlife management, deep cleaning, decontamination and loft clearance services. They also provide solutions and information on animal and rodent proofing. With flexible service hours, HW Pest Control caters to homeowners, businesses and institutions, ensuring convenience and customer satisfaction. Founded in 2020, HW Pest Control brings over 30 years of pest control and wildlife management expertise.

HW Pest Control emphasises a humane approach to wildlife and pest control, always striving to relocate bee nests to maintain ecological balance. They manage all pests and wildlife across various locations and property types, illustrating their adaptability and willingness to serve.

Challenge: Before discovering Formitize, HW Pest Control faced numerous operational challenges, including inefficiencies, lost paperwork and time-consuming manual data entry. These issues significantly slowed their processes and required multiple software solutions, leading to further complications and logistical problems.

Solution: John Eastick, owner of HW Pest Control, learned about Formitize from industry peers at the Pestex conference 2024, where Pest Management App (powered by Formitize) had a stand. He sought an all-in-one solution to streamline his business operations that would allow him to focus on more imperative parts of the business. He quickly saw the value in the Formitize modules for Accounting (Invoicing, Quotes, and Payments), CRM (Customer Management), Job Management, Job Scheduling, Paperless Forms and Reporting.

Implementation and Benefits: John shared, “Formitize has become a valuable asset to the day-to-day running of our business and solves a range of administrative challenges. It was incredibly easy to set up, and we were operational quickly. The support team is excellent, always responding promptly to any issues with the forms.”

Currently, HW Pest Control utilises Formitize for:

• Accounting: Invoicing, Quotes, and Payments
• CRM: Customer Management
• Job Scheduling
• Paperless Forms
• Reporting

Impact: John described the transformation succinctly: “Formitize has significantly streamlined our accounting, reports, and customer management into an all-in-one solution. It has saved us hours of work each week, and the professional appearance of the reports has attracted more clients.” John has highlighted a simple way to increase his business by working smarter, not harder, and eliminating roadblocks to success.

Support Experience: John rated the Formitize Support and Customer Service teams highly, awarding them a ‘10’ for their effectiveness, responsiveness and helpfulness. He appreciated the support tools available, including demonstration videos, support tickets and user guides. 

Humbled by John’s feedback, the team highlighted the importance of feeling supported and valued not only as clients are onboarded, but also as they use more modules and explore Formitize’s vast extent. 

Recommendation: John evaluated other software solutions, including ServiceM8, but chose Formitize due to its cost-effectiveness, comprehensive package and Australian origin. When asked how likely he is to recommend Formitize to a friend or colleague, John gave it a 10, summarising his experience in three words: “Does the job.”

Testimonial: “Formitize has significantly streamlined my accounting, reports, and customer management into an all-in-one solution. It has saved me hours of work each week and, with the professional appearance of the reports, it has generated more clients,” says John.

Discover how Formitize can streamline your workflows as an all-in-one solution. Book your free demo today! Formitize – making paperwork paperless.

HW Pest Control: https://hwpestcontrol.co.uk/