Formitize Case Study: Action's Power Tool Repairs

21 June, 2024
Case Study 66

Action’s Power Tool Repairs Pty Ltd: https://actionsptr.com.au/

 

Action's Power Tool Repairs Pty Ltd, a locally-owned and operated enterprise situated in Cardiff, NSW, is a reputable business. Established in 1997, they have since grown into a trusted provider of electrical services in the regions of Newcastle, Lake Macquarie, and the Hunter Valley.

 

The company specialises in testing and tagging and strictly adheres to the latest Australian Standards for their valued clientele in the Industrial, Commercial, and Education sectors. With their expertise, they ensure the safety and compliance of electrical equipment.

 

In addition to their testing and tagging services, Action's Power Tool Repairs excels in repairing electric power tools and industrial cleaning equipment. They are also authorised to handle sales and warranty repairs for various renowned power tool brands.

 

The team at Action's Power Tool Repairs consists of fully qualified and well-presented tradespeople who carry out their work in a professional, efficient, and friendly manner. Clients can rely on their expertise and enjoy a positive experience throughout the service process.


 

Craig Corke, the owner of Action's Power Tool Repairs, discovered Formitize while exploring online solutions for his business. He was specifically looking for a platform that would allow him to create digital forms resembling their existing manual job cards. His search encompassed features such as job management, job scheduling, and Paperless Forms.

 

The previous processes in Craig's business presented numerous challenges that required resolution. These challenges included inefficiencies, time delays, misplaced paperwork, errors, laborious manual data entry, and inadequate staff management.

 

Craig expresses his satisfaction with the Formitize Solution, highlighting the significant improvements it has brought to his business. He finds it to be cost-effective and straightforward to set up, currently utilising the Job Management module within Formitize.

 

Regarding support, Craig has availed himself of several Formitize support tools, including the 30-minute Walkthrough Tour, Demonstration Videos, communication with the Client Success Manager via phone and email, as well as direct communication with the Support Team. He appreciates the helpfulness and responsiveness of the Formitize Support and Customer Service teams.

 

After comparing Formitize with another business solution, Craig determined that Formitize was the best fit for his specific needs, leading him to choose it as his preferred solution.

 

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